Frequently Asked Questions

Everything you need to know about our premium skincare solutions.

Are Mustela products safe for newborns?

Yes, our products are formulated with natural ingredients and are rigorously tested to be safe for use from birth, including babies out of neonatal care.

How long does shipping take?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return or exchange.

Are your products hypoallergenic?

Absolutely. All Mustela products are hypoallergenic and formulated to minimize the risk of allergic reactions, ensuring they are gentle on sensitive skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you test your products on animals?

No, Mustela is committed to ethical beauty. We do not test any of our products or ingredients on animals, in compliance with international safety regulations.